Returns & Exchanges
At Case Furniture, we want you to love your home; if your new piece isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange. Please ensure all items are in their original condition and packaging to qualify for a return.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number to start the return process.
Prepare for Pickup
Carefully disassemble the furniture if necessary and secure it in its original protective packaging to prevent damage during transit.
Schedule Collection
Our specialized white-glove logistics partner will contact you within 48 hours to arrange a convenient time for professional curbside or in-home pickup.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing